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"Hi Bea. I just wanted
to write a quick note thanking you for doing such a fabulous
job pressing my wedding gown for my wedding Oct. 11. I
don't know if you recall, but I couldn't get it to you until
Oct. 9 and you were able to have it finished (and delivered)
by Oct. 10. It looked absolutely perfect! Unfortunately,
I can't remember who helped me the morning I dropped it off (Brendalee
or Sally I believe), but she was so helpful and nice. Again,
thank you so much making my wedding much less stressful and my
dress so beautiful!" "Bruce...Just
received my coat and it looks beautiful!, great job. Thanks so
much." "I brought my husband's
leather coat to you and within two weeks the coat
came back looking great! Unfortunately, somehow the zipper was
broken, and when I called you, we arranged a
pick-up at our home. Within a few days, the coat
was returned to our home with a new zipper and looking almost
like new. I want to thank you for your service and, also,
whomever I spoke with on the phone was very kind and
helpful. I'll pass on our satisfaction." "I've
just tried on the jacket and it fit very nicely. Your people
did a great job! I'm really pleased. Thank you!" "I received the jacket
that you worked on and I'm VERY impressed and pleased! You'll
be getting all my leather work from now on!" "Arrow Leather Care is the only place I know of in the country that can do a good job repairing leather and I have been using your services since my Neiman Marcus days!" Brad S. "Hello Arrow. I just wanted
to say thanks for the great job you guys did on my expensive
Schott NYC motorcycle jacket. I had been really worried about
getting it altered, but you guys did it just like it came that
way from the manufacturer. And now, finally, at last, a perfect
fit! It is so much more pleasurable riding my bike with it on." "Bruce, just a quick note to say how much I appreciate the work that was recently performed on my leather jacket (relining of the body, sleeves and pockets). Your prompt/quality work exceeded my expectations! Feels like I have a brand new jacket! Thanks." David Ewing "I am more than pleased
with the repair that was made to my leather jacket. Since I collect
Harley Davidson jackets, you will be sure to see a great deal
more business from me. Whomever is responsible for that amazing
job you did for me, please extend to them my thanks. Again, remarkable
job!!! Looking forward to more miracles from Arrow." "I'm writing
to let you know what wonderful customer service and follow-through
I've received from your customer service representative, Brendalee.
Not only was she extremely helpful when I came into the store
yesterday (I was a first-time customer, and have never had draperies
dry cleaned so really was at a loss at what I was doing!), but
she followed-up later in the day to make certain I had received
a receipt before leaving and to confirm the processing of the
discount coupon. I cannot recall ever experiencing such fine
customer service and wanted to make certain I passed along my
praise for your employee. Brendalee certainly made my day! Even
though I live out in Shawnee, I'll make a point of bringing my
future dry cleaning to Arrow. Your customer service is unbeatable!!!
Thank you so very much!" Eileen S. We found out about Arrow at one of the worst times in our lives, after a fire in our home. And, at first, I didn't believe that anything could be done with our smokey, dirty things, but they came back to us more beautiful than ever. Thank you so much! Traci R., Kansas City, MO "I want to let you know how pleased I am with the work you did on two jackets that I sent. One jacket was a Remy leather jacket that needed cleaning, refurbishing and a new lining. The second one was an Overland Outfitters combination leather and suede jacket that needed cleaning, sealing and new sleeves. Both of these jackets look great and I feel you were very fair with your charges. Please pass my thanks along to your people who were involved working on these jackets. It's wonderful to know that there are still people and companies who will take pride in their work and are willing to spend the time to see that the customer is satisfied." Sincerely, "I just got my suede jacket and it looks beautiful. You did a very nice job and I am very, very pleased. I will recommend your company highly to all my friends!" Reva M. (ed. note:
Arrow Fire, Smoke & Water Restoration received this very complimentary
note recently from a customer's mother!) Wanda H., "I received my yellow
jacket yesterday. I'm THRILLED with what you were able to do
to restore it. It really is great. The color is back. You managed
to weave in those little pinholes, the blue stain and the gray
look is gone! The jacket looks brand new! It's terrific and I'm
very, VERY satisfied! I really, really appreciate it. "I must write to express my heartfelt gratitude for the great kindness you have shown in the cleaning of our quilts, which escaped our house fire last December. The large wool-filled one is the only thing that I have of my (paternal) grandmother. My father raised sheep when I was young and I used to watch grandmother wash the wool and then card it. When I married, she gave me one of those priceless handmade wool quilts. After the fire, it seemed that all was lost. The thinner, full-size quilt, and the yellow baby quilt were both made by my mother-in-law, who was like a second mother to me. When I learned that you possibly could save these quilts, you can only imagine the thrill that I felt. I am a Christian. All I can do is ask Him to bless you in multiple ways that only He would know. Many thanks." Jack A., "Words cannot express my
shock & absolute delight upon receipt of my Lafayette
leather jacket....There is not a trace of the 3 horrible blood
stains which so marred the lapels of the jacket....It is-
as they say-Reborn!!!!! As a matter of fact, the jacket
was a source of admiration at a recent Passover Seder and I had
to inform everyone of its history....So now you are renowned
in the Jewish community of Atlanta as well as Birmingham &
Macon....Everyone was busy getting out pens & paper with
which to jot down the Arrow name, etc...You have my undying love
& devotion - Thank you so very, very much!!! " "I've just received my Andrew Marc jacket from you. It looks fantastic!" John G. "I received my coat yesterday
and it looks just beautiful. I'm very, VERY pleased. Thanks again
for a GREAT job!" "My coat looks so much better than the average 8-10 year old coat! Thank you - I'll think of your company when I wear it!" Steve, "Just a quick note to say how much I appreciate the work that was recently performed on my leather jacket (relining of the body, sleeves and pockets). Your prompt/quality work exceeded my expectations! Feels like I have abrand new jacket!" David E. Bess C. I worked in the Designers Salon at Saks where you served me well with my St. John Customers; also at Harzfelds when I worked in the Bridal Salon. You preserved many lovely wedding gowns for my clients. You recently blocked my own St. John perfectly andwere a real inspiration to me. Best wishes to you! Jane O. "I brought you my long leather coat for cleaning. Now it looks like new! Thank you! Thank you! Thank you!" Leola J. "(My husband's) jacket arrived and we were amazed! We can't believe that you actually brought that jacket back to 'like new', You are a genius! We thank you so much!" M. C. "Thank you so much for the rush service. You made us look good and we are grateful!" Luxe Linens "What a GREAT job you and your staff did on my pillow case. I can't believe you were able to remove the white halo and liquid stain. The pillow case is now back on the pillow and the pillow is back on its chair. The matching pillow sits on the adjacent chair and you can't tell the difference between them!" Debra W. Cindy S. Kerry, Rose
Brooks Center "We are so grateful for your most able, competent and pleasant assistance with the stole and stroller that you cleaned. It was a wonderful job!" Jane F. Jim G. Mrs. S. "You worked on my light brown leather coat with a fur collar a and tear near the pocket. I'm really happy with the way the tear was fixed and the coat looks great. I just wanted to say thank you!" Jenny K. "Thank you for taking care of my pants and providing the excellent alterations. I really appreciate the excellent customer service. Everyone at Arrow is a blessing to me." Laura A. "Dear Bruce & Bob: Mary and I were in Italy last week strolling through the shops in Florence when we came upon a friendly salesman who asked where we were from. When we said Kansas City, he pulled out an Arrow hangtag and said that Arrow was the only place they recommended for leather cleaning in the world! I couldn't believe it! You are everywhere! Continued success to you both personally and professionally." James W. "I received my white leather gloves and blue Chanel purse that you repaired. The gloves look brand new and I cannot believe that you got my purse to look this good. You did a marvelous job! You currently have my alligator bag and I'm looking forward to getting it back. I feel lucky to have been told about your company. I'm so impressed that I'm speechless." S. D. at Arlene
Lili Design Cara B. "I got the latest batch of shirts back today. They are perfect. Everything was exactly the way I like it. Thanks for making all of this happen. You've got my business for keeps." (ed. note: This customer sends his shirts to Arrow from Alaska for cleaning and pressing. This is not usual, but it is our firm policy make it work for every customer no matter how complex or detailed the customer's request is.) Ron D. "I received my daughters
wedding gown and I cannot begin to tell you how pleased I am.
Please give my sincerest thanks to everyone involved with the cleaning
and preservation process. I have been singing your praises to
everyone I know!" Rich &
Sue S. "Please accept my admiration and tremendous thank you for the incredible job you did on the 40 year (old) suede coat I sent you. It was my mother's coat that she had bought in Strasbourg, France in 1966 and it was beautiful on her. Of course, over the 40 years the leather had deteriorated and what I sent you was faded, stiff and discolored by the years. You called to tell me the risks of such a job. The coat could turn a completely different color, or the leather could actually break. Forewarned, I agreed to go forward anyway. The coat arrived a few weeks later LOOKING LIKE NEW! The blue color is a beautiful shade that looks very French, the leather feels soft again, and you did a great job with the hem. Kudos to you on your website which explains things in detail. You do amazing work. I will be recommending Arrow highly to my friends in San Francisco. By the way, you were originally recommended to me by a leather coat shop in Vail, Colorado." Yvonne N. "Thank you and your team
for the great service! I brought in a suit with spots and I needed
to get back almost immediately. You had it ready the next morning
and I am so appreciative!" Mark McN. "Dear Bob - I received
my "miraculously cured" jacket last week. You
did a wonderful job. In the future, I will send all of
my specialty cleaning needs to you BEFORE any self-created disasters. Thank
you very much." "I opened up the box you sent me and I can't believe it! I am so totally amazed at what you did! Every one of them are just totally amazing! I won't need a new leather coat for the rest of my life!" [Ed. Cleaned four leather jackets, repaired two] Mead W. Monica "Hi Bruce
Got my leather jacket back yesterday that you folks mended.
It was done so well I couldn't find the spot that was ripped!
Please thank your staff for me. They did a great job. And thank
you for delivering it for me." "I want to thank you for
the excellent re-finish of the leather jacket. You were right
about the resin, and it is now stiffer and shinier on the surface,
like when I first bought it. I appreciate Arrow's professionalism
and will continue to use and recommend your "Thank
you s much for your expertise in caring for my garments and especially
for my turquoise blue dress blouse that had wine stains down
the front. I'm completely amazed, but after your service and
care there is absolutely no evidence of the stain. the
garment is like new! You all do such great work and I appreciate
your professionalism. Many thanks." Marti M. "Today I received back my brand new, worn once, and what I thought was a ruined leather jacket from you folks. Hurrah's to you all in every dept. but especially to Bob who waved his magic wand over it. It had been spoiled by a waiter at an Italian restaurant who spilled a olive oil sauce on it. My wife and I had to use a low power magnifier to see any clue as to where the stains once were. GONE !!! I am telling everyone who will listen that you folks are the magic hatters of stains, and from what I have read, repairs too. Words can not express my gratitude to you all. My very best wishes. David G. "I inadvertently left
some important license stickers in the pocket of a shirt I brought
in yesterday. I called the office and spoke to Becky who said
she'd get right on it to see if they could be found. About 15
minutes later, Jim, the plant manager called to say that they'd
found the stickers for me. Amazing! Amazing that of the
hundreds of shirts you must take in every day, one shirt could
be found so quickly. Your system must be very effective. And
it's quite obvious that your personnel are trained to be efficient,
but even more importantly they are polite, pleasant and helpful
in every way. "Thank you so much for cleaning my beloved suede leather jacket, which I thought I destroyed, but you proved otherwise! I brought the jacket to another local cleaner and they were useless. Thanks for doing such an exceptional job!" Sincerely, "I had e-mailed you about
the Don Caster jacket. I wanted to let you know how everything
turned out. First, the jacket arrived yesterday and it looks
fabulous. Your staff called me back and was very helpful. I just
wanted to thank you and your company for their patience. Also,
I want to thank you for doing such an excellent job; obviously
work ethic is a core value for Arrow. Please accept my thanks
and I intend to recommend you to everyone that listens." Here are some nice things that some of our customers have posted on various internet "user review" web sites: ...from Yelp.com (user review) "Be sure to call ahead to ensure that the lady that does measurement is there. I was just there two weeks ago and the guy standing in front of me was from Omaha!" W. L. ...from Insiderpages.com (user review) "Arrow Fabricare Services was highly recommended to me and I also recommend their services to others. I used them for the ultimate cleaning and preservation job - my wedding gown." Brook D. - ...from Judysbook.com (user review) "I use Arrow for all my leather and wedding gown cleaning. The gown was cleaned perfectly and preserved beautifully. They used a heavy duty, clear front preservation box so I can see my gown." Sharon Y. ...from Angie's List: Jennie D. "I wanted to let you know
how delighted I am with your leather work. You repaired a full
length mink and leather reversible coat where. I had torn a hole
in the leather about waist high. I thought I'd never be able
to wear the coat on the leather side again. I contacted the manufacturer
and they couldn't do anything. Then I called the distributor
in Durango and they said they'd send it to Arrow in Kansas City.
I thought "A-HA!!" because you've cleaned my leather
jackets for years and made them look new. You made a PERFECT
match in the leather both color and texture and I can't
tell you how happy I am with your work. It's just AWESOME!" "Your
firm did a FANTASTIC job on the final repair of my jacket. It
looks great!. Thanks to you and your fine technicians. "You guys have done a terrific, wonderful job on my leather jackets. You really do the best job ever and I just wanted to call and let you know." Alan F. "I am
a new customer. You just cleaned two jackets to such perfection!
I am a fussy person and I can't remember when I've seen such
wonderful cleaning. I am grateful to you for a most beautiful,
most wonderful job! Thank you." "I called to tell you how pleased MORE than pleased I am with the yellow coat that you cleaned. It's nice to know that you've been a family business for so many years. I will recommend you to anyone who wants to have their leather cleaned." Ruth A. "(My jacket) arrived this afternoon, and it looks great! I am very happy with your service! So much so, that I am sending you another leather jacket today!! THANK YOU!" John DeR. Lili S. "I'm very pleased with the outcome (re-dye of bleached-out Anichini matelassé). It looks great!! Thank you again for all your help on this. I'm delighted and will certainly recommend your company, and use your services again when I need specialty care for my linens. " Barbara N. "As a retailer who carries some of the finest leather and shearling lines in the world, my clients expect me to be able to service the often delicate garments I sell them. After years of frustration and embarrassment when using other cleaners, Arrow Leathercare has given me the confidence to provide that service and you have consistently met or exceeded our expectations." Richard Goldman "Dear Bob, you and your team have proven to be miracle workers again. You recently "erased" a blue ink spot in my white coat that our cleaners in Florida could not accomplish. A number of years ago you were able to get red wine, that someone had spilled on Sandy's white dress, out and we though that was another of your many significant accomplishments. Best regards." Richard L.
Berkley "I sent you my jacket
with the tear in the sleeve and I just picked it up from the
Johnston & Murphy store in the Burlington Mall, Burlington,
MA. It looks great - like brand new, actually. I also enjoyed
reading your ArrowVision newsletter. Thanks for a job well-done." "Dear Bob. Well, you rascal, you pulled it off! I never dreamed (in all seriousness) when I sent the Jil Sauder jacket with the singed sleeve to you that it would ever look like new again. But, by gosh, it does! I can't adequately express my appreciation (& admiration) to you for persevering to the end on this project. I have told this story to everyone in Houston who will hold still and have given them your phone number. You may have to open a location down here. Thanks...and Godspeed!" Nancy M. Polo Refers Customer With
Great Results! Bill L. "Thank you to everyone at Arrow! I spilled brown oil-based paint on my leather coat but I just got it back from you and it is just gorgeous. You guys have done an amazing job on it. I hesitated about sending it to Kansas City, to people I didn't know, and it cost $81 but I feel like I have a new coat again. Everyone in your customer service was incredibly nice and helpful. I'll be recommending you to anyone else who makes the same silly mistake that I did!" Nancy G. "Thank you so much for the beautiful job you and the talented staff at Arrow Cleaners did on my great-grandmother's wedding clothes. They were in questionable shape - and now they look just lovely! We plan to display them at our wedding in April. Thank you for making this possible - it makes the occasion even more special for our family. We appreciate this extra effort and of course your service over many years! P. S. Please give an extra thank you to Carl for his great service!" Martha T. and Greg J. "Dear Bob: This is a short note to let you know that I received my jacket today with the new sleeves. You did a GREAT job. I am very pleased. Thank you MUCH." Frances M. "I wanted you to know how pleased I am with the way you and everybody else handled the fire damage in my home...In a time that no one expects customer service, I was delighted to get nothing than exceptional people to come in and do their jobs wonderfully." Lori M. "Bruce, YOU'RE THE MAN!. The expensive jacket you did for us was fantastic. I want to tell you how much we appreciated all the extra effort you put into this job. Thank you! Thank you! Sheryl "Great job, Arrow. My coat arrived and it fits perfectly. Thanks to Bruce and Bob. Connie R. Carol M. "My jacket arrived and
looks awesome! I did not believe it could be cleaned. Thank you
so much. I am a believer. "Aloha, just want to
let you know we have sent a few more garments your way to clean.
You should get them early next week. I am also mailing another
one today. Thanks so much for the work you've done. We were very
pleased with the quality of work from your company. Thanks &
Aloha" "The jacket is in perfect condition. I thank you for your wonderful service." Jane H. "You did a a great job! That jacket was quite dirty." Rose Marie
H. "Awesome. I had given up on my Territory Ahead Caffe Jacket. It had some marks from parties and nights out. I found your tag in the jacket and sent it in for cleaning. My jacket arrived today looking like new...ready for the streets again. Thanks so much. Joe C. "Thank you so much for the excellent cleaning you did on my St. John sweater. You are the best. Jim should be given a raise. Sara Lee M. "I am so happy!. Last
fall, my husband and I took our first trip to Italy where I bought
a beautiful cream colored leather jacket. When I came home I
wore it out to dinner with friends, not wanting my jacket to
leave my side, I put it behind me on my chair. When I arrived
home, my friend told me there was ink on my jacket. Apparently,
a child had been wandering around the restaurant with a ball
point pen. My jacket was his canvas. I was so devastated, the
whole back of my jacket was covered in swirls of ink. I tried
several places to get it cleaned and no one would touch it. I
went online and found your company. I have to admit, I was a
little leary of the internet, so I called and talked to Neecy.
I want to tell you, that your staff is so friendly and helpful.
I sent my jacket and later talked to Bob, who is now my hero.
He was so wonderful!!! At first he thought he would have to replace
the panels on the jacket, but called me the next morning to let
me know, that he was able to clean and condition and tint the
jacket so that it looks like new. I don't know who was more excited,
me or Bob. He said he had 60 years of experience in this business
and it shows! I can't thank you or Bob enough. You all just made
my day. Thank you, thank you, thank you so much. You can count
on my business and that of all my friends in the future. " (Some of the above have been edited for clarity. But the thoughts are complete and accurate). Do as thousand of Arrow customers have done. Trust your garments and household items to the loving and protective care of Arrow Fabricare. Every day...with every piece...Arrow cares. FOR ANSWERS TO FREQUENTLY ASKED QUESTIONS (click below):  |
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Arrow Fabricare Services - 3838 Troost Avenue - Kansas City, MO 64109 | 1-800-54-ARROW/ Fax: 816-931-0300 Customer Service E-mail |