Our Terms and Conditions
Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about Arrow’s Fluff and Fold or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.
Suitability for Laundering
By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.
Non Fluff and Fold Items
Pieces found that are dry clean only, dress shirts, or items with excessive stains will be sent through Arrow’s normal cleaning processes and priced accordingly.
Damaged Laundry
We will do everything we can to avoid damaging your laundry but there are limitations.
All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will be problematic.
Although we do our best item check sweep we can’t be held responsible if something left in your laundry (Items like lipstick, chewing gum, or a pen) causes damage to your items.
Cleaning and drying laundry also creates other risks. We do our best to examine all garments prior to placing it in the laundry but can’t guarantee that we will miss something that is in dry-clean only, damaged, has excess stains, or is otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.
Lost Laundry
We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can’t be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry.
Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine or on the folding table.
If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.
Suitability for Laundering
By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.
Non Fluff and Fold Items
Pieces found that are dry clean only, dress shirts, or items with excessive stains will be sent through Arrow’s normal cleaning processes and priced accordingly.
Damaged Laundry
We will do everything we can to avoid damaging your laundry but there are limitations.
All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will be problematic.
Although we do our best item check sweep we can’t be held responsible if something left in your laundry (Items like lipstick, chewing gum, or a pen) causes damage to your items.
Cleaning and drying laundry also creates other risks. We do our best to examine all garments prior to placing it in the laundry but can’t guarantee that we will miss something that is in dry-clean only, damaged, has excess stains, or is otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.
Lost Laundry
We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can’t be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry.
Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine or on the folding table.
If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.
