Arrow Cleaners Policies

PRIVACY AND SECURITY POLICY

Disclaimer: Mayfair and Dry Clean Super Center, as Arrow’s sister brands, operate under the parameters and policies attached to the Arrow brand. This ensures that the company can guarantee solutions to customer needs, with a backup team to offer support and ensure the best customer experience possible.

At Arrow Cleaners, safeguarding the privacy and security of our customers’ information is paramount. Our Privacy and Security Policy outlines how we collect, use, protect, and manage your data to ensure transparency and trust.

Information Collection: We collect only essential personal information required to deliver our services effectively. This includes details such as names, addresses, contact numbers, email addresses, identification numbers, and payment information.

Use of Information: Personal information is used solely to fulfill service requests and conduct company-related marketing activities. We do not share, sell, or rent your information to third parties without explicit consent, except when required by law.

Information Security: We employ rigorous security measures to protect your data, including encryption of sensitive information, restricted access controls, and regular updates to our security protocols.

Payment Handling: All payment details are processed securely and in compliance with industry standards. We do not retain credit card information after completing transactions.

Secure Communication: Communications between you and Arrow Cleaners are conducted through secure channels, utilizing encryption methods for emails and messages containing confidential information.

Limited Staff Access: Access to your information is restricted to authorized personnel who require it to provide services. We conduct regular training to uphold privacy and security standards.

Cookie Policy: We use cookies on our websites to enhance user experience and collect non-personally identifiable information. Users can manage cookie settings in their browsers as per their preferences.

Data Updates: Customers have the right to update their personal information at any time through our customer service team or client portal. Accurate contact information ensures seamless communication and service delivery.

Data Security Measures: We utilize Amazon Web Services for robust data hosting, Cloudflare for monitoring and protection against malicious activities, and Threat Stack for proactive threat detection and response.

Legal Compliance: We cooperate fully with legal authorities and adhere to all applicable laws and regulations regarding data privacy and security.

Security Breach Notification: In the event of a security breach compromising customer information, we promptly notify affected individuals and take necessary corrective actions.

At Arrow Cleaners, we are committed to maintaining the highest standards of privacy and security. This policy evolves with advancements in security technology and regulatory requirements to ensure your information remains protected.

 

Policy reviewed: 21-06-2024 

 

  • Need more information?
  • Reach out to our customer service team
  • 816-931-2452
  • crm@arrowfabricare.com

 

CUSTOMER RESPONSIBILITIES

At Arrow Fabricare, we’re committed to providing you with the highest quality care for your garments. To ensure a seamless experience, we kindly ask that you review and follow these guidelines:

  1. Inspect Your Garments:
    Before handing over your items to us, we encourage you to carefully inspect each piece. Check for any existing issues such as weak seams, loose buttons, stains (e.g., blood, body fluids, food, grease, paint, etc.), or other areas of concern. This helps us handle your garments with special care where needed.
  2. Communicate Concerns:
    If you notice any issues or have specific requirements, please let us know right away. You can share this information with our team at the front desk, your driver, or