Arrow Cleaners Policies

PRIVACY AND SECURITY POLICY

Disclaimer: Mayfair and Dry Clean Super Center, as Arrow’s sister brands, operate under the parameters and policies attached to the Arrow brand. This ensures that the company can guarantee solutions to customer needs, with a backup team to offer support and ensure the best customer experience possible.

At Arrow Cleaners, safeguarding the privacy and security of our customers’ information is paramount. Our Privacy and Security Policy outlines how we collect, use, protect, and manage your data to ensure transparency and trust.

Information Collection: We collect only essential personal information required to deliver our services effectively. This includes details such as names, addresses, contact numbers, email addresses, identification numbers, and payment information.

Use of Information: Personal information is used solely to fulfill service requests and conduct company-related marketing activities. We do not share, sell, or rent your information to third parties without explicit consent, except when required by law.

Information Security: We employ rigorous security measures to protect your data, including encryption of sensitive information, restricted access controls, and regular updates to our security protocols.

Payment Handling: All payment details are processed securely and in compliance with industry standards. We do not retain credit card information after completing transactions.

Secure Communication: Communications between you and Arrow Cleaners are conducted through secure channels, utilizing encryption methods for emails and messages containing confidential information.

Limited Staff Access: Access to your information is restricted to authorized personnel who require it to provide services. We conduct regular training to uphold privacy and security standards.

Cookie Policy: We use cookies on our websites to enhance user experience and collect non-personally identifiable information. Users can manage cookie settings in their browsers as per their preferences.

Data Updates: Customers have the right to update their personal information at any time through our customer service team or client portal. Accurate contact information ensures seamless communication and service delivery.

Data Security Measures: We utilize Amazon Web Services for robust data hosting, Cloudflare for monitoring and protection against malicious activities, and Threat Stack for proactive threat detection and response.

Legal Compliance: We cooperate fully with legal authorities and adhere to all applicable laws and regulations regarding data privacy and security.

Security Breach Notification: In the event of a security breach compromising customer information, we promptly notify affected individuals and take necessary corrective actions.

At Arrow Cleaners, we are committed to maintaining the highest standards of privacy and security. This policy evolves with advancements in security technology and regulatory requirements to ensure your information remains protected.

Policy reviewed: 21-06-2024 

Need more information? 

Reach out to our customer service team

8169312452

customerservice@arrowfabricare.com

 

CUSTOMER CLAIMS POLICY

Disclaimer: Mayfair and Dry Clean Super Center, as Arrow sister brands, operate under the parameters and policies attached to the Arrow brand. This ensures that the company can guarantee solutions to customer needs, with a backup team to offer support and ensure the best customer experience possible.

At Arrow Cleaners, our priority is to provide you with top-notch dry-cleaning services. We understand that sometimes issues may arise. This Customer Claims Policy is designed to guide you through the process of addressing any concerns you may have about your garments. We are committed to resolving your claims fairly and efficiently, ensuring your satisfaction remains our utmost goal. Please take a moment to review this policy for a clear understanding of how we handle customer claims.

Claims Submission

Customers may submit claims for damaged or unsatisfactory garments at any of our store locations in person. Claims must be submitted verbally to a member of our staff, and the damaged item must be returned to us for inspection.

Submission Deadline:

Claims must be submitted within 10 business days after the last registered delivery date on the customer portal.

Lost Item Policy:

If you realize that you have lost any of your garments, please visit the store directly during business hours or send a message through the client portal with “Missed Item” in the subject line. Provide the item specifications, such as color, brand, and type of item. After submitting the lost item claim, our team will have 10 business days to respond.

These policies ensure that we can address your concerns promptly and efficiently.

Presentation of Physical Evidence for Damage or Dissatisfaction

To initiate the claims process, the customer must deliver the claimed garment to one of our store locations, and the garment must show physical evidence of the claim. This may include but is not limited to, visible damage or issues related to the cleaning process.

Response to Claims Process

Response Time:

Our company is committed to providing a timely response to customer claims. We aim to respond to claims within 10 to 15 business days of their submission.

Response to Claims:

Claims will be addressed according to our damage policy. Responses may result in the following outcomes:

  • Total Denial: In cases where the claim is not supported by our damage policy, the claim will be denied, and the customer will be informed of the reasons for the denial.
  • Total Acceptance: If the damage to the garment is consistent with our damage policy, the claim may be fully accepted. In such cases, we will take appropriate action to rectify the situation, which may include reimbursement, store credit, or replacement of the garment.
  • Partial Acceptance: Sometimes, a claim may be partially accepted if there is evidence of partial damage or if the damage is not entirely attributable to our cleaning process. In such cases, we will work with the customer to reach a fair resolution.

Damage Policy:

Our damage policy outlines the specific criteria and guidelines that determine whether a claim is eligible for acceptance. This policy is based on a thorough examination of the garment’s condition and any evidence of damage presented by the customer.

Reimbursement or Compensation:

If a claim is accepted, the customer will be compensated in accordance with our damage policy, which may include reimbursement for the cost of the garment, store credit, or replacement with a similar item.

 

By submitting your garments to us you acknowledge that you have read and understood our Claims Policy and agree to comply with its terms and conditions.

This policy is designed to ensure transparency and fairness in handling customer claims. We are committed to providing excellent customer service and addressing any concerns promptly and professionally.

Policy reviewed: 21-06-2024 

Need more information? 

Reach out to our customer service team

8169312452

customerservice@arrowfabricare.com

 

DAMAGE POLICY

Disclaimer: Mayfair and Dry Clean Super Center, as Arrow’s sister brands, operate under the parameters and policies attached to the Arrow brand. This ensures the company can guarantee solutions to customer needs, with a backup team to offer support and provide the best customer experience possible.

We are dedicated to providing you with exceptional cleaning services while treating your garments with the utmost care and professionalism. We understand the importance of transparency in our service, and we want to ensure that you are fully informed about our damage policy.

Customer Responsibility:

  • Item Inspection: Before entrusting your garments to us, we strongly recommend inspecting each item for any pre-existing damage, weak seams, loose buttons, stains (including blood, body fluids, food, grease, paint, vomit, alcohol, fungi, etc.), or any other vulnerabilities.
  • Communication: If you identify any issues or concerns with your garments, please promptly inform our staff upon delivery, our drivers, or our front desk staff or directly to our customer service team through your client portal https://arrowfabricare.smrtapp.com/custx/login

Clear communication about specific requirements or concerns will enable us to serve you better.

Our Commitment:

  • Professional Handling: We are committed to handling your garments with the utmost professionalism and care, adhering to industry best practices and guidelines.
  • Quality Control: Our rigorous quality control measures are designed to minimize the risk of damage or loss during the cleaning process. We regularly maintain and calibrate our equipment to ensure optimal performance.

Limitation of Liability:

  • Pre-existing Damage: We cannot accept responsibility for any damage present on your garments before they are submitted for cleaning. Identifying and informing us of pre-existing problems is the customer’s responsibility.
  • Difficult Stains: Some garments may come with stains that are challenging to remove. While we make every effort to return your garment stain-free, the removal of difficult stains may lead to deterioration or damage. The company is not liable for such damage, and customers may opt out of the stain removal process if they wish to avoid this risk.
  • Damage Due to Garment Deterioration: We are not responsible for damage that may occur during the cleaning process due to the natural wear and tear or aging of a garment.
  • Incorrect Labels and/or Manufacturer Defects: Damage caused by manufacturer defects or incorrect labeling of cleaning procedures is beyond our control, as our processes rely on the information provided by the manufacturer.
  • Delicate or Sensitive Materials: Certain fabrics or materials may be more susceptible to damage or fading during the dry-cleaning process. While we exercise caution, we cannot guarantee the condition of such materials after cleaning.
  • Garment Decorations: Decorative elements like beads, sequins, buttons, hand- or machine-painted details, and stitching may become loose or damaged during cleaning. While we take precautions, we cannot assume responsibility for such damages.

If our staff considers that an item may get damaged during the cleaning process, they will send you a message via text or email to request a release. If we do not receive a reply after two messages, the item will be delivered back without the stain treatment. Please note that treating stains, holes, or other special care requirements may take additional time. In such cases, part of your order may be delivered separately.

Objects Inside Pockets:

Prior to entrusting your garments to our experienced team, we kindly request that you diligently inspect the pockets of your garments and ensure they are completely empty. This precautionary measure is essential as objects inadvertently left within the pockets can potentially lead to unintended damage during the cleaning process. Additionally, it is important to recognize that such items may be susceptible to loss or damage throughout the cleaning procedure. Your vigilance in this regard is greatly appreciated, as it contributes to the overall preservation of your garments and their quality. We are dedicated to providing you with the highest standard of care and appreciate your partnership in ensuring the safety of your belongings.

Batting Issues with Comforters:

Occasionally some manufacturers do not secure the interior fabric in the comforters you buy. If the interior of a comforter is not sewn in correctly it will all gather in the middle, and sometimes cannot be fixed. This would fall under manufacturer defect, and we will treat it as such during the claims process.

Final Note:

While we deeply value your trust and the garments you entrust to us, we encourage all customers to exercise due diligence by inspecting their items and raising concerns before submitting them to us. Our unwavering commitment to quality and excellence drives us to provide the best possible service.

By submitting your garments to us, you acknowledge that you have read and understood our Damage Policy and agree to comply with its terms and conditions.

In the event of a claim, your claim process may be declined if it is determined that it does not adhere to the provisions outlined within this policy.

Policy reviewed: 21-06-2024 

Need more information? 

Reach out to our customer service team

8169312452

customerservice@arrowfabricare.com

COUTURE POLICY

We take great pride in providing top-quality cleaning services to our valued customers. We understand that your garments are an essential part of your wardrobe, and we are committed to treating them with the utmost care and attention. To continue offering the highest level of service, we have implemented the following Customer Couture Policy:

ADDITIONAL CHARGE FOR EXPENSIVE BRAND GARMENTS:

We recognize that some garments come from brands known for their exclusivity and luxury, and these garments may require special handling and care during the dry-cleaning process. As a result, if your garment is from a brand that is considered expensive or falls into the luxury category, we may apply an additional charge for its cleaning. This additional charge is intended to cover the extra care and attention required to ensure the preservation of the garment’s quality and appearance. These garments are handled separately by our leading laundry experts. Most luxury items have different standards for processing. Processing them takes delicate hands and extra time. 

HOW WE DETERMINE ADDITIONAL CHARGES:

Our team of experienced professionals will assess each garment individually to determine whether it falls into the category of “expensive” or “luxury” brands. Factors considered in this assessment may include the brand reputation, materials used, intricacy of design, and any specific care instructions provided by the manufacturer. 

COUTURE GARMENT RATINGS:

In our commitment to ensuring transparency and consistency in our pricing structure, we have implemented a comprehensive rating system for high-end designer garments, commonly referred to as haute couture. This rating system consists of four distinct levels, each associated with a specific percentage-based, additional charge calculated about the standard cost of our services. 

Here is a breakdown of our haute couture garment rating system and the corresponding additional charges: 

  • Couture Level 1: An additional charge of 25% above the standard service cost.
  • Couture Level 2: An additional charge of 50% above the standard service cost.
  • Couture Level 3: An additional charge of 75% above the standard service cost.
  • Couture Level 4: An additional charge of 100% above the standard service cost. 

FOR EXAMPLE, if you have a skirt that requires dry cleaning services and it happens to be a Louis Vuitton brand garment, it falls into the category of Couture Level 4. Consequently, the additional charge will be equivalent to 100% of the standard service cost. Thus, if the regular cost of dry cleaning a skirt is $11.63, the total charge for the service on this specific garment would amount to $23.26.

MOMENTS FOR THE ADDITIONAL CHARGE:

The additional charge for expensive brand garments can be carried out in two moments of the process: 

  • At the Front Desk: At the moment you deliver the garments to our staff at the front desk, they have the ability and knowledge to determine the range of your haute couture garment and carry out the charge. 
  • In the Details Area: If in the first instance, the front desk staff did not notice that your item was considered a couture garment, our staff in the detail area will include the additional charge in your service order, ensuring a seamless and transparent transaction. 

 

DAMAGE POLICY:

We highly encourage you to review our comprehensive damage policy accessible at any of our store locations, on our website, or by simply enquiring with our courteous staff. Our damage policy thoroughly outlines our unwavering commitment to providing you with the best cleaning service and the precise extent of our liability regarding any potential issue that may occur throughout the cleaning process.  

EXCEPTIONAL CARE GUARANTEED:

Rest assured that when you entrust your expensive brand garments to our company, you are choosing a team dedicated to ensuring their preservation and longevity. We utilize state-of-the-art equipment and employ best practices in dry cleaning to maintain the quality and appearance of your valuable clothing items.

ADDITIONAL POLICIES:

Our commitment to customer satisfaction is unwavering. If, at any time, you have questions, concerns, or feedback about our Couture Policy, our services, or any other company policy regarding the cleaning process, please do not hesitate to reach out to our customer service team. We value your input and are always eager to improve our services.

At Arrow Cleaners, we offer multiple channels for our customers to conveniently and easily submit their complaints, claims, petitions, and suggestions.

. The available channels are:

  • Telephone:
    • Customer Service Number: 816-931-2452
    • Service Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.
  • Email:
    • Email for complaints and suggestions: customerservice@arrowfabricare.com
    • Customer Service Manager’s email: 
  • Social Media:
    • Facebook: https://www.facebook.com/ArrowCleanersKC
    • Instagram: https://www.instagram.com/arrowcleaners/
  • Web Form:
    • Available in our contact section at https://www.arrowfabricare.com/contact/
  • In-Person:
    • Address: 3838 Troost Ave, Kansas City, MO 64109
  • Client Portal:
    • https://arrowfabricare.smrtapp.com/custx/login

 

These channels are designed to be accessible and convenient, ensuring that customers can communicate with us in the way that best suits them.

By submitting your garments to us you acknowledge that you have read and understood our Couture Policy and agree to comply with its terms and conditions.

In the event of a claim, your claim process may be declined if it is determined that it does not adhere to the provisions outlined within this policy.

Policy reviewed: 21-06-2024 

Need more information? 

Reach out to our customer service team

8169312452

customerservice@arrowfabricare.com

 

COMPLAINT HANDLING POLICY

Disclaimer: Mayfair and Dry Clean Super Center, as Arrow’s sister brands, operate under the parameters and policies attached to the Arrow brand. This ensures that the company can guarantee solutions to customer needs, with a backup team to offer support and ensure the best customer experience possible.

At Arrow Cleaners, our goal is to address complaints proactively and efficiently to ensure customer satisfaction. This complaint-handling process reflects our commitment to transparency, fair resolution, and continuous improvement. We appreciate ongoing feedback from customers and understanding in situations that may arise with our services, emphasizing that we have a wonderful human staff willing to rectify mistakes, learn from them, and move forward in a continuous improvement process.

Definitions:

Complaint:

  • Definition: A complaint is an expression of dissatisfaction made by a customer or user regarding a product, service, or experience received. Complaints often reflect discontent with quality, service, or failure to meet expectations.
  • Example: A customer complains because their garment was not cleaned properly and has stains.

Claim:

  • Definition: A claim is a formal request made by a customer demanding a correction or compensation due to dissatisfaction or a perceived breach. Claims seek a specific resolution, such as a refund, repair, or compensation.
  • Example: A customer files a claim requesting a full refund because their garment was damaged during the cleaning process. (Refered to the claims policy)

Petition:

  • Definition: A petition is a formal or informal request made by a customer for information, assistance, or an additional service that does not necessarily imply prior dissatisfaction. Petitions are requests for specific actions or services.
  • Example: A customer makes a petition to know if a home delivery service for their cleaned garments is available.

Suggestion:

  • Definition: A suggestion is a recommendation or proposal made by a customer with the intent to improve the company’s products, services, or processes. Suggestions are voluntary contributions aimed at supporting continuous growth and improvement.
  • Example: A customer suggests that Arrow Cleaners implement a loyalty program to reward frequent customers.

These definitions help differentiate the various types of interactions customers may have with the company, allowing for more effective management of their needs and expectations.

The objective of the Complaint Handling Policy: Ensure that all complaints received from customers at Arrow Cleaners are managed effectively, fairly, and transparently, always seeking customer satisfaction and continuous improvement of our products and services.

Responsibility: At Arrow Cleaners, the Customer Service Manager is responsible for handling complaints. It is their responsibility to ensure that all received complaints are addressed promptly and professionally, guaranteeing adequate attention and satisfactory resolution for our customers. The Customer Service Manager coordinates and oversees the complaint-handling process, ensuring established procedures are followed and corrective measures are implemented as necessary to enhance the customer experience.

Available Channels for Handling Requests: At Arrow Cleaners, we offer multiple channels for our customers to submit their complaints, claims, petitions, and suggestions conveniently and accessibly. The available channels are:

 

  • Telephone:
    • Customer Service Number: 816-931-2452
    • Service Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.
  • Email:
    • Email for complaints and suggestions: customerservice@arrowfabricare.com
    • Customer Service Manager’s email: 
  • Social Media:
    • Facebook: https://www.facebook.com/ArrowCleanersKC
    • Instagram: https://www.instagram.com/arrowcleaners/
  • Web Form:
    • Available in our contact section at https://www.arrowfabricare.com/contact/
  • In-Person:
    • Address: 3838 Troost Ave, Kansas City, MO 64109
  • Client Portal:
    • https://arrowfabricare.smrtapp.com/custx/login

These channels are designed to be accessible and convenient, ensuring that customers can communicate with us in the way that best suits them.

 

Confidentiality: Customers can be assured that all complaints will be treated confidentially. Correspondence, statements, and other documents related to complaints will be kept confidential. According to the national data protection principles, complaint details will be retained only for as long as is reasonably necessary.

Policy reviewed: 21-06-2024 

Need more information? 

Reach out to our customer service team

8169312452

customerservice@arrowfabricare.com

PRICING, PAYMENT, AND DISCOUNTS POLICY

Disclaimer: Mayfair and Dry Clean Super Center, as Arrow’s sister brands, operate under the parameters and policies attached to the Arrow brand. This ensures the company can guarantee solutions to customer needs, with a backup team to offer support and provide the best customer experience possible.

Introduction to our Pricing, Payment, and Discounts Policy

At Arrow Cleaners, our commitment to excellence extends beyond garment care to include transparency and convenience in our pricing, payment, and discount policies. We operate with a dedicated team and state-of-the-art facilities to ensure the highest quality treatment for your garments.

Pricing

Standard Rates: Our standard cleaning rates for common garments are published on our website and in-store. These rates are regularly updated to reflect our commitment to fair pricing and quality service.

Customized Quotes: For specialized services, delicate garments, or specific customer requests, we offer customized quotes. Additional services such as stain removal or fabric restoration may incur extra charges, which will be communicated and approved by the customer before proceeding.

Accepted Payment Methods: We accept payments via cash, credit/debit cards (Visa, MasterCard, American Express), and offer the convenience of enrolling a credit card for automatic payments through our secure system. Our robust security measures ensure the protection of your financial information.

Detailed Billing: Customers receive detailed invoices electronically, itemizing services, fees, and applicable taxes. Our team is available to clarify any charges and discuss service options to ensure your complete satisfaction.

Payment Reminders and Security: We send payment reminders before the due date to facilitate timely payments and avoid late fees. Our secure payment process includes notifications for declined cards, allowing easy updates through our client portal.

Discounts and Promotions

Approved Discounts: Arrow Cleaners offers approved discounts, including a 20% Hallmark discount, a 20% Hyde Park discount, a 50% employee discount, and a military discount, as part of our commitment to the local community.

Frequent Customer Loyalty Program and Referral Program: Under review, we plan to introduce a loyalty program rewarding regular customers and a referral program benefiting both referrers and their friends with discounts on services.

Seasonal and Social Media Promotions: Occasionally, we announce seasonal discounts and promotions through our website and social media channels, reflecting our dedication to customer satisfaction and value.

Store Credit and Terms for Promotions: Store credit may be issued under our claims policy or as part of specific marketing strategies, subject to validation and approval.

Terms and Conditions for Promotions: Promotions are subject to specific terms and conditions, including eligibility criteria, validity dates, and application guidelines. We communicate any changes promptly through official channels to maintain transparency and clarity.

Thank you for choosing Arrow Cleaners for your garment care needs. Our pricing, payment, and discounts policy is designed to ensure your experience with us is convenient, secure, and rewarding. For more details or assistance, please contact our customer service team or visit our website.

Policy reviewed: 21-06-2024 

Need more information? 

Reach out to our customer service team

8169312452

customerservice@arrowfabricare.com

ENVIRONMENTAL POLICY

Disclaimer: Mayfair and Dry Clean Super Center, as Arrow’s sister brands, operate under the parameters and policies attached to the Arrow brand. This ensures that the company can guarantee solutions to customer needs, with a backup team to offer support and ensure the best customer experience possible.

Introduction: At Arrow Cleaners, we understand the critical importance of adhering to environmental laws and regulations. We are dedicated to integrating sustainable practices across all facets of our operations to minimize our environmental footprint and contribute positively to our community.

Environmental Policy:

  1. Local Legal Compliance:
  • We are committed to adhering to all current environmental laws and regulations applicable to our operations, including guidelines for waste management, emissions control, and sustainable practices.
  1. Waste Management According to Local Regulations:
  • We will implement rigorous waste management practices in accordance with local regulations. This includes proper classification, disposal, and recycling of waste materials as mandated by relevant authorities.
  1. Authorized Products and Chemicals:
  • We will exclusively use cleaning products and chemicals that meet environmental standards and are authorized for use. We pledge to continuously review and update our product selection to ensure ongoing compliance and environmental safety.
  1. Energy Efficiency in Line with Local Standards:
  • We are committed to improving the energy efficiency of our operations in accordance with local standards. This involves adopting low-consumption technologies and implementing practices that reduce electricity and water consumption.
  1. Sustainable Transportation Practices:
  • We will actively seek opportunities to minimize carbon emissions associated with our transportation activities. Our goal is to adopt environmentally friendly transportation practices that comply with local regulations and contribute to a cleaner environment.
  1. Collaboration with Compliant Suppliers:
  • We will collaborate with suppliers who share our commitment to environmental sustainability and comply with local environmental regulations. By partnering with such suppliers, we aim to promote sustainability throughout our supply chain.

At Arrow Cleaners, environmental responsibility is integral to our business philosophy. This environmental policy underscores our unwavering dedication to regulatory compliance, sustainability, and the preservation of our local environment. We continuously strive to innovate and improve our practices to ensure a greener future for generations to come.

Policy reviewed: 21-06-2024 

Need more information? 

Reach out to our customer service team

8169312452

customerservice@arrowfabricare.com

AGAINST RACISM AND DISCRIMINATION POLICY

Disclaimer: Mayfair and Dry Clean Super Center, as Arrow’s sister brands, operate under the parameters and policies attached to the Arrow brand. This ensures that the company can guarantee solutions to customer needs, with a backup team to offer support and ensure the best customer experience possible.

At Arrow Fabricare, we uphold a steadfast commitment to fostering an inclusive and respectful workplace environment. Our Anti-Discrimination and Harassment Policy reflects our dedication to promoting equality, preventing discrimination, and eliminating all forms of harassment.

This policy outlines our stance against race, color, and other forms of discrimination, emphasizing our commitment to providing equal opportunities for employment and advancement based on merit and qualifications. We do not tolerate any behavior that undermines this commitment or creates a hostile or offensive work environment.

Arrow Fabricare stands firmly against racial discrimination, racial harassment, and any form of discrimination based on protected characteristics under the law. We encourage open communication and reporting of any concerns related to discrimination or harassment, ensuring that all complaints are promptly and thoroughly investigated with respect for confidentiality.

By adhering to these principles, we strive to cultivate a workplace where every individual feels valued, respected, and empowered to contribute to our collective success. Together, we uphold these standards to create a workplace that exemplifies fairness, dignity, and mutual respect for all employees.

  1. What is Race Discrimination?

Race discrimination involves treating someone unfavorably because of their race or characteristics associated with race, such as skin color, hair texture, or facial features. It also includes discrimination based on association with someone of a particular race or color, regardless of the perpetrator’s own race or color.

  1. Company Stance on Race Discrimination

At Arrow Fabricare, we are committed to combating racism and promoting a workplace that is overtly anti-racist. We recognize the importance of addressing racial and social injustices and fostering a culture of respect and appreciation for diversity. As part of the Arrow team, it is our collective responsibility to stand against racial discrimination in all its forms. Your safety and well-being are our priority, and we are dedicated to supporting you.

If you believe you are experiencing discrimination or harassment based on race, social status, gender, or sexuality by a coworker, supervisor, or manager, please contact our Human Resources Department immediately. We are here to assist and support you in English or Spanish.

  1. Policy Against Discrimination

Equal Employment Opportunity: Arrow Fabricare provides equal employment and advancement opportunities based on merit, qualifications, and abilities. We do not discriminate based on race, color, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law.

Non-Discrimination Commitment: Our commitment to non-discrimination extends to all aspects of employment, including recruitment, promotions, compensation, benefits, and termination. Any employee with concerns about discrimination is encouraged to report these issues to their supervisor or the Human Resources Department without fear of retaliation.

Sexual and Other Unlawful Harassment: We maintain a zero-tolerance policy towards harassment, including sexual harassment. Actions or comments that create a hostile, intimidating, or offensive work environment based on sex, race, color, national origin, age, religion, disability, sexual orientation, or other protected characteristics will not be tolerated.

Reporting Harassment: Employees should report harassment promptly to their supervisor or any member of management. Reports will be investigated promptly and confidentially. We ensure confidentiality for all parties involved to the extent possible.

Consequences for Violations: Anyone found engaging in unlawful discrimination or harassment will face disciplinary action, including possible termination of employment. We also pledge to cooperate with legal authorities when necessary.

Contact Information: For further inquiries or to report concerns related to discrimination or harassment, please contact us at dan@arrowfabricare.com. You can find detailed information in our Employee Handbook on pages 11, 49, and 50.

At Arrow Fabricare, we are committed to fostering a workplace environment that respects and values every individual, free from discrimination and harassment. Together, we uphold these principles to ensure a fair and inclusive workplace for all.

Policy reviewed: 21-06-2024 

Need more information? 

Reach out to our customer service team

8169312452

customerservice@arrowfabricare.com