“Well, the day has come that I have been dreading for several years now; our 20+ year old point of sale computer system has become obsolete. We were one of the first cleaners in Kansas City to computerize, and the system that was the latest greatest in 1987, will no longer be supported or updated”, said Bruce Gershon, president and CEO of Arrow.
“Of course we have upgraded the system many times over the years with new equipment, and every available update and new module offered, but now we must make the big leap. We will be installing our new system on Sunday, August 30th, and be up and running on Monday morning the 31st. The new system will offer some very significant new capabilities for tracking customer preferences, communicating by email, text, and the new touch screen monitors will increase our accuracy. Since the new system operates on the Windows platform, we won’t be worrying about it ever becoming obsolete.
“Our software company, DCCS (Dry Cleaning Computer Systems) is one of the oldest, and best in the dry cleaning industry. They will be on hand doing installation and training for an entire week. Although we have been in the planning stages for months, we know that stuff happens, but we are hopeful that the installation will be perfectly smooth.”
Steve Clements, DCCS Software Technician is shown working on the massive change-over and upgrading of the database from the old system to the new system. He was assisted by DCCS technician Scott Logan in the installation of all the new terminals throughout the plant.
